Sales Operations Manager - Southern, California


How to Identify, Attract and Retain Talent in the Electronic

Security & Systems Integration Industry with IT/IP experience


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Title: Sales Operations Manager          
Department: Sales Operations          

Classification Status: Exempt  
Location:     HIKVISION USA Inc., Southern California           
Reports To: AVP  


Maintains customer satisfaction by providing problem-solving resources and managing staff.



•    Achieves sales operations objectives by contributing sales operations information and recommendations to strategic plans and reviews; preparing and completing action plans; implementing production, productivity, quality, and customer-service standards; resolving problems; completing audits; identifying sales operations trends; determining system improvements; implementing change.
•    Meets sales operations financial objectives by forecasting requirements; preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective actions.
•    Determines sales operations requirements by maintaining contact with customers; visiting operational environments; conducting surveys; forming focus groups; benchmarking best practices; analyzing information and applications.
•    Improves sales operations quality results by studying, evaluating, and re-designing processes; establishing and communicating service metrics; monitoring and analyzing results; implementing changes.
•    Maximizes customer operational performance by providing help desk resources and technical advice; resolving problems; disseminating advisories, warnings, and new techniques; detecting and diagnosing network problems.
•    Updates job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations.
•    Accomplishes information systems and organization mission by completing related results as needed.
•    Contributes to team effort by accomplishing related results as needed.



•    Sales Operations, Customer Services, Process Improvement, Decision Making, Managing Processes, Staffing, Planning, Tracking Budget Expenses, Analyzing Information, Developing Standards, Help Desk Experience
•    Excellent communication, leadership and collaboration skills
•    Advanced decision making and problem solving skills
•    Business acumen, knowledge and professionalism
•    Able to interface with all levels of management
•    Excellent verbal and written communication skills required
•    Pragmatic, analytical, good at prioritization and trade-offs
•    Familiarity with SAP management software
•    Experience working in multi-cultural diverse environments (Asian organizations) preferred
•    Experiences in surveillance, IP camera, DVRs, electronics equipment and instrument related industry is a plus

•    Undergraduate degree in business or related discipline
•    Minimum 10 years of experience in Sales Operations managerial position, preferably electronics or physical security industry


The above position description identifies the essential job functions and skills needed by the person or persons assigned to this position. These job functions and skills are not intended to be a complete and inclusive list of all responsibilities, duties, and skills required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions. The information contained herein is subject to change at the discretion of the Company.


NEIS shall provide equal employment opportunity to all qualified candidates, and will refer candidates without regard to race, color, religion, national origin, sex, age, disability, veteran status or any other legally protected basis. NEIS shall comply with all applicable laws, rules and regulations in the performance of duties pursuant to this Agreement, including but not limited to, Title VII of the Civil Rights Act, the Age Discrimination in Employment Act, the Americans with Disabilities Act, and state and local anti-discrimination laws to the extent applicable.

Contact Us

NEIS • 1205 Johnson Ferry Road • Suite 136 • Marietta, Georgia 30068 • Phone: 770-565-9990 • E-mail: This email address is being protected from spambots. You need JavaScript enabled to view it.