Manager, Information Technology & Central Station Infrastructure - Las Vegas OR San Antonio OR Lancaster


How to Identify, Attract and Retain Talent in the Electronic

Security & Systems Integration Industry with IT/IP experience


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JOB TITLE: Central Station Manager, Information Technology & Central Station Infrastructure
COMPANY: Confidential
LOCATION: Lancaster, PA OR Las Vegas OR San Antonio


The Manager of Information Technology & Central Station Infrastructure is responsible for the oversight of the company’s Information Technology, Telephony and Central Station Operating Systems. The Manager of Information Technology & Central Station Infrastructure will plan, coordinate, direct and design all operational activities related to the IT Department; the security and functionality of the company’s central station Infrastructure; and the operation of the company’s three 24/7/365 monitoring centers. The Manager of Information Technology & Central Station Infrastructure will provide direction and support for IT solutions that enhance mission-critical business operations, by working closely with decision makers within the company to identify, recommend, develop, implement and support cost-effective, reliable and secure technology solutions for all aspects of the organization. This individual will also define and implement the company’s IT Policies, IT/Infrastructure Security & Disaster Recovery Procedures and Best Practices.



  • Hands-on deployment, configuration, and maintenance of all central station-related IT and alarm monitoring equipment and software
  • Hands-on oversight, programming and maintenance of all alarm-receiving hardware, and the company’s IP-based phone system
  • Hands-on programming and oversight of the company’s alarm monitoring software and automation systems
  • Monitor the company’s IT/Internet/Websites/IP Alarm Networks to ensure connectivity and security of each for the operation, and within and between all monitoring centers/locations
  • Maintain proper system security so that confidential or sensitive information is safeguarded and that all HIPAA, and PCI Compliance requirements are met
  • Design and implement IT/Alarm Monitoring Solutions, and Custom Database Reports, specific to the needs of the company and its network of dealers
  • Ensure optimum utilization of the IT resources of the company
  • Monitor system performance, and set targets for the department
  • Act as a liaison with other departments within all divisions of the company, as well as with individuals and departments within other family-owned businesses.
  • Keep current with the latest technologies and continue to develop innovative strategies and ideas to increase the organization’s competitive advantage in the market place
  • Work directly with hardware and software partners to evaluate and implement technical solutions as warranted
  • Recommend suitable software and hardware upgrades for the company
  • Design and implement IT policies, procedures and best practices for the company



  • Minimum 10 years experience working as a System Administrator/IT Manager
  • Minimum 10 years experience working in an operational and/or technical capacity at an alarm central station
  • Extensive and proven experience in the following areas:
  • Alarm Receiver configuration, deployment and troubleshooting Monitoring Automation Software configuration, maintenance and administration (Bold Manitou, SGS, MAS, and SureView?IMMIX software Platform experience preferred)
  • IP-based phone systems (Tadiran experience preferred)
  • TCP/IP Networking
  • Telephone/Alarm Receiver connectivity, networking, routing and troubleshooting
  • Remote programming of alarm panel software and equipment
  • Remote programming and monitoring of managed video and access software and equipment
  • Microsoft SQL programming and custom scripts/reporting
  • Create and modify batch files and Powershell scripts
  • Perform advanced administrative tasks on Windows and Linux-based servers, including Active Directory Maintenance
  • Development, implementation, and maintenance of a corporate Information Security and Disaster Recovery Plan



  • Willingness to submit to a criminal background check and drug test prior to employment
  • Willingness to be on-call 24/7/365
  • Willingness to travel
  • Willingness to adapt and ability to succeed in a fast-paced, high-volume, high-stress environment


COMPENSATION: $115K Range ++ Incentives


The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. This is not intended to be an exhaustive list of all responsibilities, duties and skills required of personnel so classified. Other duties and responsibilities may be assigned, with or without notice.


NEIS shall provide equal employment opportunity to all qualified candidates, and will refer candidates without regard to race, color, religion, national origin, sex, age, disability, veteran status or any other legally protected basis. NEIS shall comply with all applicable laws, rules and regulations in the performance of duties pursuant to this Agreement, including but not limited to, Title VII of the Civil Rights Act, the Age Discrimination in Employment Act, the Americans with Disabilities Act, and state and local anti-discrimination laws to the extent applicable.

Contact Us

NEIS • 1205 Johnson Ferry Road • Suite 136 • Marietta, Georgia 30068 • Phone: 770-565-9990 • E-mail: This email address is being protected from spambots. You need JavaScript enabled to view it.